Follow-up care
Discuss recovery after a consultation, admission or procedure.
Online doctor consultation
Telemedicine in Lagos
Speak with a SkyHigh clinician by video or phone for follow-up care, results reviews, stable long-term conditions and selected non-emergency concerns.
Care from wherever you are
Start with a conversation. Come in only when you need to.
A Telemedicine appointment is part of your SkyHigh medical record and is coordinated by our team. Video is preferred because seeing you can help the clinician, but a phone consultation can be used when the connection is not reliable.
Telemedicine works best when the concern can be understood through conversation or when your condition is already known. If you need an examination, a test or a procedure, the clinician will explain the safest next step.
Prefer to speak with the team first?
customersupport@skyhighmedicalcentre.comSuitable consultations
What Telemedicine can help with
The clinician will still decide whether remote care is appropriate for your individual situation.
Results review
Go through laboratory or imaging results with a clinician.
Long-term conditions
Review stable hypertension, diabetes, asthma or thyroid care.
Medication review
Discuss current medicines and repeat prescriptions where appropriate.
Second opinions
Review an existing diagnosis or treatment plan with documents shared in advance.
Care guidance
Understand whether a concern can be managed remotely or needs an examination.
Your safety
When you need an in-person visit
A camera cannot examine your abdomen, listen to your chest, check vital signs or perform a test. New or significant symptoms may therefore need a physical appointment even when the first conversation happens online.
Telemedicine is not an emergency service.
Chest pain, severe breathlessness, heavy bleeding, loss of consciousness, severe sudden pain and other urgent symptoms should not wait for an online appointment.
View emergency guidanceYou may be asked to come in when:
- The clinician needs to examine you physically
- Blood tests, imaging or another investigation is required
- A wound, lump or rash cannot be assessed safely on camera
- A child appears acutely unwell
- Pregnancy symptoms require examination or monitoring
- Your symptoms suggest that urgent treatment may be needed
How it works
Four clear steps
Send your request
Tell us who the consultation is for, the reason, your preferred time and how you plan to pay.
We confirm the appointment
The SkyHigh team contacts you to confirm availability, cost and any documents needed before the call.
Speak with a clinician
The consultation takes place by video where possible, or by phone when the connection is not reliable.
Receive a clear plan
You receive advice on next steps, prescriptions where clinically appropriate, and instructions for tests or physical review if needed.
Before the call
What may help during the consultation
You can request and begin a Telemedicine consultation even if you do not have previous results, medical records or home readings. Simply explain what is happening and the clinician will guide you. The items below are helpful only when they are available and relevant to your concern.
- Previous laboratory or imaging results related to the concern
- Your discharge summary or earlier treatment plan, where relevant
- A list of medicines, supplements and herbal products you currently take
- Recent blood pressure or blood glucose readings, if you monitor them at home
- A quiet, private and well-lit place for the consultation
Prescriptions, tests and referrals
A prescription may be issued when the clinician decides it is appropriate and safe. Some medicines require an examination first.
If you need laboratory tests or imaging, the clinician will explain what is required and where it can be completed.
Referrals, follow-up arrangements and supporting documents can be discussed as part of the consultation.
Privacy
Your consultation is confidential and forms part of your medical record. Take the call somewhere private and do not record it without informing the clinician.
Common questions
Before you request a consultation
Is Telemedicine suitable for a first consultation?
It can help with selected non-emergency concerns, but some new symptoms require an examination. The clinician will tell you when an in-person visit is safer.
Can I receive a prescription?
A prescription may be issued when the clinician considers it appropriate and safe. Some medicines and conditions require a physical examination first.
Can I use my HMO?
Telemedicine cover differs between providers and plans. Select HMO on the request form and the team will check your cover before confirming the consultation.
What happens if my internet connection is poor?
Video is preferred, but the consultation can continue by phone when the connection will not support a clear video call.
What if the clinician asks me to come to the hospital?
That means an examination, test or procedure is needed to make a safe decision. The team will explain where to go and what to bring.
Telemedicine guides
Helpful reading before your consultation
Ready to request a Telemedicine consultation?
Send the form or speak with the team on 0808 974 9877.